Returns and Delivery Policy
Returns are free and available within 14 business days of receiving your product, 30 days if you ordered from Germany.
To return your item(s):
1.Access our Returns portal with your order number “PR-WW-XXXX” and your email.
2.Select the items to be returned and the reason for return.
- Should it be required in the returns portal, please download all the documentation and enclose it outside the return parcel.
5.Send us your package from your nearest DHL Express drop point: www.dhl.com
We invite you to keep your shipment receipt in order to follow its delivery.
Should you have any issues, please contact our Consumer Service by phone:
FR: +33 186 478 168
US: +1 (855) 657 2264
UK: +44 808 164 0910
ES: +34 900 876 359
DE: +49 800 000 2492
BR +55 800 5911885
by email contact@rabanne.com or live chat.
If you are returning an Express order please note this cost is not refundable.
All returned items must be sent with the original Rabanne packaging, in perfect condition, unused and accompanied by all accessories and documents provided at the time of delivery. Incomplete, damaged, worn, soiled or altered returns will not be accepted.
All returns must be made from the country where the order was placed. Refunds are made using the same payment method used for the purchase in a maximum of 14 days after receiving your return at the warehouse.
If your return does not comply with the above conditions, it will automatically be returned to you at Rabanne's expense. For more information, please read our General Terms and Conditions of Sales at www.rabanne.com.Delivery
Standard and Express delivery:
Rabanne offers two rapid and secure delivery options:
- Standard Delivery (UPS 3 to 6 business days): Complimentary Standard Delivery for all fashion order over €100/£100/$100. If the order is not meeting the threshold Standard Delivery will be charged €10/£10/$10 per transaction.
- Express Delivery (UPS 1 to 2 business days): €20/£20/$20 per order.
Orders are prepared and dispatched the same day when placed before 11 a.m. and within 24 hours when placed after 11 a.m. Orders placed at weekends and on French bank holidays are dispatched within 24 business hours.
Free returns within 14 days
You can return or exchange any order within 14 business days of receiving it.