Returns and Delivery Policy

 Delivery

Rabanne fashion delivers worldwide with the exception of Turkey.
 
We offer the following fast and secure delivery options:

  • Standard Delivery (DHL will deliver between 3 to 6 business days). Only available for the following listed areas:

Europe and United Kingdom: complementary on orders above 100€/£/CHF
United States: complementary on orders above $2500
Brazil: complementary on orders above R$125
 
If the order is not meeting the threshold Standard Delivery will be charged €10/£10/$10/ R$10/ CHF10 per transaction.

  • Express Delivery (DHL will deliver between 1 to 2 business days): €20/£20/$20 per order.” This cost is not refundable. 

    Orders are prepared and dispatched the same day when placed before 11 a.m. and within 24 hours when placed after 11 a.m.

    Orders placed at weekends and on French bank holidays are dispatched within 24 business hours.

    Returns:

    Returns are free and available within 14 business days of receiving your product, 30 days if you ordered from Germany.

    To return your item(s):

    1.Access our Returns portal with your order number “PR-WW-XXXX” and your email.

    2.Select the items to be returned and the reason for return.

    3.Should it be required in the returns portal, please download all the documentation and enclose it outside the return parcel.

    4.Send us your package from your nearest DHL Express drop point: www.dhl.com

    We invite you to keep your shipment receipt in order to follow its delivery.

    Should you have any issues, please contact our Consumer Service by phone:

    FR: +33 186 478 168
    US: +1 (855) 657 2264
    UK: +44 808 164 0910
    ES: +34 900 876 359
    DE: +49 800 000 2492
    BR +55 800 5911885

    You can also contact us by email contact@rabanne.com or live chat. 

    If you are returning an Express order, please note this cost is not refundable.

    All returned items must be sent with the original Rabanne packaging, in perfect condition, unused and accompanied by all accessories and documents provided at the time of delivery. Incomplete, damaged, worn, soiled or altered returns will not be accepted.

    All returns must be made from the country where the order was placed. Refunds are made using the same payment method used for the purchase in a maximum of 14 days after receiving your return at the warehouse.

    If your return does not comply with the above conditions, it will automatically be returned to you at Rabanne's expense. For more information, please read our General Terms and Conditions of Sales.

    Warranty Information: All fashion products purchased from our online store come with a 2-year warranty. This warranty covers any defects in material or workmanship under normal use during the warranty period. To initiate a review of your case, please contact our consumer care service team with your order details, a description of the issue and pictures.
    Please note that items purchased during Archive Sales are final sale and not covered under our warranty, as they are offered at a special clearance price.

    Refund Policy: Should you prefer a refund, we will offer it for eligible claims reported within 90 days of the purchase date.

    Satisfaction Guarantee: If a quality-related issue arises after the initial 90-day period, we are committed to ensuring your satisfaction. We will work with you to find an appropriate solution.

     

    This accessibility statement
    applies to https://fashion.rabanne.com/.

    Paco Rabanne S.A.S. undertakes to
    make its sites accessible in accordance with Annex V of the Directive (EU)
    2019/882 of the European Parliament and of the Council of 17 April 2019 on the
    accessibility requirements for products and services.

    Rabanne is committed to providing a
    website that is accessible to all customers including those with disabilities. To
    assist with archiving this goal, it has committed to its website being
    designed, developed and operated in substantial conformance with the Web
    Content Accessibility Guidelines (WCAG) 2.1, levels A and AA, that are
    promulgated by the World Wide Web Consortium (W3C), the currently recognized
    and accepted guidelines and/or standards for website accessibility.

    Compliance status

    This site is partially compliant
    with the Web Content Accessibility Guidelines (WCAG).

    Test results

    The compliance audit carried out by
    Siteimprove Intelligence Platform revealed that 68,6% of WCAG criteria
    are met.

    Non-compliance

    ·     Form
    field missing a label (Level A) - 4.1.2: Name, Role, Value

    ·       Link
    missing a text alternative (Level A) - 2.4.4: Link Purpose (In Context), 2.4.9:
    Link Purpose (Link Only), 4.1.2: Name, Role, Value

    ·       Text
    is clipped when resized (Level AA) - 1.4.4:
    Resize text

    ·       Colour
    contrast does not meet minimum requirement (Level AA) - 1.4.3: Contrast
    (Minimum)

    ·       Button
    missing a text alternative (Level A) - 4.1.2: Name, Role, Value

    ·       Container
    element is empty (Level A) - 1.3.1: Info and Relationships

    ·       Image
    missing a text alternative (Level A) - 1.1.1: Non-text Content

    ·       Interactive
    element does not meet minimum size nor spacing (Level AA) - 2.5.8: Target Size
    (Minimum)

    ·       Inline
    frame missing a text alternative (Level A) - 4.1.2: Name, Role, Value

    ·       Empty
    headings (Level A) - 1.3.1: Info and Relationships

    Date of publication and updates

    This declaration was issued on 20/06/2024.

    Technologies used on the site

    ·       HTML5

    ·       CSS3

    ·       JavaScript

    ·       ARIA

    Test environment

    Assistive technologies and tools used to check accessibility:

    • Screen Readers: JAWS
      Professional (Licensed), Voiceover (inbuilt in MAC / IOS), NVDA (Open source), Talkback / Voice Assistant (inbuilt within Android)
    • Browsers: Chrome, Firefox, Safari
    • Operating Systems: Windows 10, macOS Ventura

    Tools
    used during the assessment

    • W3C Validator (HTML, CSS)
    • Siteimprove Accessibility Checker 
    • WAVE Web Accessibility Evaluation Tool 
    • Juicy Studio accessibility toolbar
    • Axe DevTools (by Deque Systems) 
    • Lighthouse (Chrome DevTools) 
    • Color Contrast Analyzer

    Site pages checked for compliance

    Feedback and contact

    If you are unable to access any content or service, you may contact the person responsible for the site to be directed to an accessible alternative or to obtain the content in another format by sending an email to contact@rabanne.com.

     

    OTHER APPLICABLE RULES

    FRANCE

    We also make every reasonable effort to comply with the relevant standards and legal requirements set by the authorities in each jurisdiction. Specifically, we acknowledge and strive to meet the accessibility obligations under French law, including Article 47 of Law no. 2005-102 of February 11, 2005, as well as the technical requirements outlined in the Référentiel Général d’Accessibilité pour les Administrations (RGAA).

    In the event that you have notified the person responsible for the site of a lack of accessibility that prevents you from accessing content or services on the portal and have not received a satisfactory response:

    - Write a message to the Human Rights Defender (https://www.defenseurdesdroits.fr/nous-contacter-355)

    - Contact your local Human Rights Defender (https://www.defenseurdesdroits.fr/carte-des-delegues)

    - Send a letter by post (free of charge, do not use a stamp):

    Human Rights Defender

    Free reply 71120

    75342 Paris CEDEX 07

     

    © Paco
    Rabanne S.A.S., 2025 All rights reserve